Every transaction, fully covered.
Escrow payment, authenticity verification, and dedicated support — three layers between you and any risk.
At Bestwrist, your security is our top priority. Our comprehensive Buyer Protection System ensures you can shop with confidence. Here’s how we protect you:
Inspection period after receipt
Cost to the buyer
Reversal claims (previously called "warranty claims")
Where the money sits during the inspection period
If there is a dispute
At a glance
How it works
1. Secure Escrow System
Your payments are processed through our reliable escrow system. Bestwrist holds the payment until:
- The watch has been successfully delivered to you.
- You confirm the transaction.
This ensures you receive exactly what was promised—securely and transparently. Only after your confirmation is the payment released to the seller.
2. Verified Sellers and Watches
Qualified and Verified Sellers: All sellers go through rigorous security checks to ensure the quality and trustworthiness of their shops and the watches they offer.
Authenticity Checks: We place the highest value on the authenticity of the watches listed on our platform. Bestwrist conducts thorough authentication reviews during onboarding and in regular audits.
3. Comprehensive Support
If issues arise, our dedicated support team is ready to assist you.
Refunds and Claims: Our ticketing system offers simple and transparent resolution processes.
Quick Solutions: We work on fair and efficient solutions to keep your shopping experience hassle-free.
4. Fraud Protection and Security
KYC/KYB Process: Every seller and business is verified using official documents before they can list watches.
Fraud Prevention: Fraud Protection: Private listings are reviewed prior to publication to verify that the seller possesses the watch.
Data Security: With SSL encryption, your personal and payment information is protected. Our strict privacy policies ensure your data is secure and never misused.
5. Transparent Reviews and Ratings
Rely on the experiences of the community! Our upcoming rating system will allow you to:
Leave and read honest reviews.
Consider detailed feedback from other buyers before making your decision. This helps you make informed choices and ensures you always get the best deal with complete confidence.
Private Purchase
Buying privately — what happens after delivery
Confirm receipt
Please confirm receipt of the watch under "Your Watches" → "Purchases" as soon as it arrives.
By confirming, you do not automatically accept the quality of the watch — you still have time to inspect it.
Inspection of the watch
As a buyer, you have 14 days from receipt of the watch to fully inspect it.
Complaint
If you find defects, damage, or discrepancies from the listing within this period, you must report this to us promptly.
Please note: A complaint is only valid for actual defects — returns due to dissatisfaction are excluded.
Payout to the seller
After the 14 days have passed — if no complaint has been reported — the purchase amount is automatically paid to the seller.
Dealer Purchase
Buying from a dealer — what happens after delivery
Confirm receipt
Please confirm receipt of the watch under "Your Watches" → "Purchases" as soon as it arrives.
By confirming, you do not automatically accept the quality of the watch — you still have time to inspect it.
Inspection of the watch
As a buyer, you have 14 days from receipt of the watch to fully inspect it.
Right of withdrawal
Within this period, you can withdraw from the purchase without providing a reason and return the watch.
To exercise your right of withdrawal, you must explicitly declare it and return the watch to the dealer.
Refund
Once the watch is returned and its condition inspected, you receive a full refund — provided the watch is in original condition and undamaged.
The refund will be processed within the statutory period.
Payout to the dealer
If no withdrawal is declared within the 14 days and the watch is not returned, the purchase amount is automatically paid to the dealer.
Bestwrist Support
Still have questions? We’re here for you personally.