Every transaction, fully covered.
Escrow payment, authenticity verification, and dedicated support — three layers between you and any risk.
At Bestwrist, your security is our top priority. Our Buyer Protection ensures you can shop with confidence — here is how it works:
Inspection period after receipt
Cost to the buyer
Reversal claims
Where the money sits during the inspection period
If there is a dispute
At a glance
How it works
1. Secure Escrow System
Your payment never goes directly to the seller's bank account. The purchase amount stays with our licensed payment service provider Mangopay, where it is blocked for the seller. It is paid out only once:
- the watch has been successfully delivered to you, and
- the 14-day inspection period has passed without a complaint.
If you report a problem within the inspection period, the amount stays blocked until the case is resolved. If it has already been paid out, we reclaim it via Mangopay — either way your refund comes from us, not from the seller.
2. Verified Sellers and Watches
Verified dealers
Before a dealer shop becomes visible on Bestwrist, we review the dealer and their assortment — for the quality and trustworthiness of the watches on offer.
Authenticity of the watches
We place the highest value on the authenticity of the watches listed on our platform. During onboarding, we review how each dealer ensures the authenticity of their watches.
3. What Happens After Delivery
Whether you buy privately or from a dealer — the first steps are always the same:
Confirm receipt
Confirm receipt of the watch under "Your Watches" → "Purchases" as soon as it arrives.
By confirming, you do not automatically accept the quality of the watch — you still have time to inspect it.
Inspect the watch
As a buyer, you have 14 days from receipt of the watch to fully inspect it.
After that, your rights depend on who you bought from:
Private Purchase
Buying privately
Complaint
If you find defects, damage, or discrepancies from the listing within this period, report this to us promptly.
Please note: A complaint is only valid for actual defects — returns due to dissatisfaction are excluded for private purchases.
Payout to the seller
The purchase amount is automatically paid to the seller once no complaint is open. Your 14-day inspection period is unaffected — if you report a problem within it, you get your money back through us.
Dealer Purchase
Buying from a dealer
Right of withdrawal
Within this period, you can withdraw from the purchase without providing a reason and return the watch.
To exercise your right of withdrawal, you must explicitly declare it and return the watch to the dealer.
Refund
Once the watch is returned and its condition inspected, you receive a full refund — provided the watch is in original condition and undamaged.
The refund will be processed within the statutory period.
Payout to the dealer
If no withdrawal is declared within the 14 days and the watch is not returned, the purchase amount is automatically paid to the dealer.
4. Fraud Protection and Security
KYC/KYB process
Every seller and business is verified using official documents before they can list watches.
Reviewed private listings
Private listings are reviewed prior to publication — among other things, to verify that the seller actually possesses the watch.
Data security
With SSL encryption, your personal and payment information is protected. Your data is processed strictly in accordance with our privacy policy.
5. Comprehensive Support
If issues arise, our dedicated support team is ready to assist you.
Refunds & claims
Our ticketing system offers simple and transparent resolution processes — with a personal point of contact.
Quick solutions
We work on fair and efficient solutions to keep your shopping experience hassle-free.
Bestwrist Support
Still have questions? We’re here for you personally.