Question 1

What are the benefits of registering on Bestwrist?

Accepted Answer

Registering allows you to fully use Bestwrist's features, including saving listings, setting up search alerts, and securely buying or selling items.

Question 2

Why do I need to verify my identity during registration?

Accepted Answer

Identity verification is legally required and is carried out exclusively by our payment service provider in accordance with KYC (Know Your Customer) regulations. Bestwrist does not store any identity documents. This step helps ensure greater security and a trustworthy community.

Question 3

How can I edit my personal information in my profile?

Accepted Answer

Go to your profile settings and update your personal details there.

Question 4

Can I change my password, and how?

Accepted Answer

Yes, you can change your password under account settings. Click on "Change Password" and follow the instructions.

Question 5

How do I delete my Bestwrist account?

Accepted Answer

Contact support or follow the instructions in the profile section to permanently delete your account.

Question 6

What login options does Bestwrist offer?

Accepted Answer

You can log in with your email, Google account, or Apple ID.

Question 7

How can I link my Bestwrist account to my Google or Apple login?

Accepted Answer

Go to account settings and select the option to link your account with Google or Apple.

Question 8

What should I do if I can’t access saved data after logging in with Google or Apple?

Accepted Answer

Ensure the correct email address is linked and contact support if the issue persists.

Question 9

How do I unlink my Bestwrist account from Google or Apple?

Accepted Answer

You can remove the link with one click in your account settings.

Question 10

How do I search for a watch on Bestwrist?

Accepted Answer

Enter the brand, model name, or reference number in the search bar and use the filter options to refine your search.

Question 11

How can I filter search results by specific listings or price ranges?

Accepted Answer

Use the filter options to search by price, condition, location, seller type (dealer or private), and other criteria.

Question 12

What is the significance of the reference number for luxury watches?

Accepted Answer

The reference number helps identify a specific model and provides details about the brand, model, materials, and features.

Question 13

How can I set notifications for new listings of specific watches?

Accepted Answer

Create a search alert by saving your desired criteria. You’ll receive notifications when matching listings are published.

Question 14

How do I buy a specific watch on Bestwrist?

Accepted Answer

Select the watch and contact the seller directly through the platform to finalize details and complete the purchase.

Question 15

Do I need to register on Bestwrist before buying?

Accepted Answer

Yes, registration is required to securely complete transactions and contact sellers.

Question 16

Who is my contractual partner when purchasing a watch on Bestwrist?

Accepted Answer

Your contractual partner is the respective seller, whether it’s a commercial dealer or a private seller.

Question 17

How can I ensure the authenticity of a watch?

Accepted Answer

Bestwrist works with trusted dealers whose quality management systems are thoroughly reviewed. You can also check seller reviews and profiles.

Question 18

What payment methods are available on Bestwrist?

Accepted Answer

Your own Bestwrist Wallet, Bankwire, Creditcard and PayPal.

Question 19

Is payment secure?

Accepted Answer

Yes, all payments are processed through secure and encrypted payment services.

Question 20

Can I complete the purchase through an escrow service?

Accepted Answer

Yes, Bestwrist offers an escrow service for added security during purchases.

Question 21

How does payment work for foreign sellers?

Accepted Answer

Payments are generally made in the seller's local currency, and conversion fees may apply.

Question 22

Who is responsible for shipping the item?

Accepted Answer

The seller is responsible for arranging shipping, unless otherwise agreed upon with the buyer.

Question 23

How long does delivery take, and what are the shipping costs?

Accepted Answer

Delivery times and costs vary depending on the seller's location and are transparently displayed with each listing.

Question 24

Which shipping provider will deliver the item?

Accepted Answer

The seller chooses the shipping provider and will share the details after purchase.

Question 25

Am I insured against transport damage or theft?

Accepted Answer

Bestwrist recommends insured shipping. Insurance details are provided during the shipping process.

Question 26

How can I track my shipment?

Accepted Answer

You will receive a tracking number from the seller to check the status online.

Question 27

Who pays for shipping?

Accepted Answer

Shipping costs are be specified before finalizing the transaction.

Question 28

What should I do if the package is lost or damaged during shipping?

Accepted Answer

If the package is insured, file a claim with the shipping carrier. Provide all necessary documentation, including tracking information.

Question 29

What should I consider when buying from a private seller?

Accepted Answer

Review the seller's ratings and compare the watch's details with known specifications to verify authenticity.

Question 30

Are there risks when buying from private sellers?

Accepted Answer

Yes, risks include counterfeits or incomplete information. Bestwrist’s buyer protection can provide support.

Quick answers, when you need them.

Registration

Buying Watches

Selling Watches

Taxes and platform reporting obligations (DAC7 / PStTG)

In-person Pickup

Quick answers, when you need them.

What are the benefits of registering on Bestwrist?

Why do I need to verify my identity during registration?

How can I edit my personal information in my profile?

Can I change my password, and how?

How do I delete my Bestwrist account?

What login options does Bestwrist offer?

How can I link my Bestwrist account to my Google or Apple login?

What should I do if I can’t access saved data after logging in with Google or Apple?

How do I unlink my Bestwrist account from Google or Apple?

How do I search for a watch on Bestwrist?

How can I filter search results by specific listings or price ranges?

What is the significance of the reference number for luxury watches?

How can I set notifications for new listings of specific watches?

How do I buy a specific watch on Bestwrist?

Do I need to register on Bestwrist before buying?

Who is my contractual partner when purchasing a watch on Bestwrist?

How can I ensure the authenticity of a watch?

What payment methods are available on Bestwrist?

Is payment secure?

Can I complete the purchase through an escrow service?

How does payment work for foreign sellers?

Who is responsible for shipping the item?

How long does delivery take, and what are the shipping costs?

Which shipping provider will deliver the item?

Am I insured against transport damage or theft?

How can I track my shipment?

Who pays for shipping?

What should I do if the package is lost or damaged during shipping?

What should I consider when buying from a private seller?

Are there risks when buying from private sellers?

How can I verify the authenticity of a watch from a private seller?

How does communication with private sellers work on Bestwrist?

What are the benefits of buying from a commercial dealer?

How does Bestwrist verify listed dealers?

Where do Bestwrist’s dealer recommendations come from?

Are there special guarantees when buying from a commercial dealer?

What should I consider if the listing is from abroad?

What fees apply when I order a watch from abroad?

What are customs duties and import taxes?

Where and how can I pay the customs duties and import taxes?

What are the return conditions at Bestwrist?

What should I do if I want to return an item?

Who covers the cost of return shipping?

How long do I have to register a return?

What is Bestwrist Buyer Protection and how does it work?

In what cases does buyer protection apply?

How does Buyer Protection support me if an issue arises?

How do I get my money back if a return is necessary?

How do I save a search on Bestwrist?

How do I edit or delete a saved search?

Can I view and edit my watchlist?

How can I set up notifications for new listings?

How do I list a watch on Bestwrist?

What information is required to list a watch?

How do I add photos to my listing?

What information do I need to provide about the condition of the watch?

When will my listing be published?

Can I edit my listing after publishing it?

How do I make my listing stand out?

What does it cost to sell a watch on Bestwrist?

How many listings can I publish as a private seller?

How long does my listing stay online?

Can I sell my entire collection as a private collector?

When do I receive payment as a private seller?

What payment options can I offer buyers?

Do I need to pay taxes on my sale?

How does the watch selling process work?

When is the sales commission due?

What happens if the sale doesn’t go through?

How do I register as a commercial dealer?

What costs are incurred for commercial dealers?

How do I edit or delete my listings?

When is the sales commission deducted?

How do refunds work if the buyer cancels or returns an item?

Can I integrate the shop on my own website as a dealer?

What measures does Bestwrist provide to protect sellers?

What should I do if a buyer claims the item doesn’t match the description?

How can I avoid disputes with buyers?

What does Bestwrist do to prevent counterfeiting?