Quick answers, when you need them.

Registering allows you to fully use Bestwrist's features, including saving listings, setting up search alerts, and securely buying or selling items.

Identity verification is legally required and is carried out exclusively by our payment service provider in accordance with KYC (Know Your Customer) regulations. Bestwrist does not store any identity documents. This step helps ensure greater security and a trustworthy community.

Go to your profile settings and update your personal details there.

Yes, you can change your password under account settings. Click on "Change Password" and follow the instructions.

Contact support or follow the instructions in the profile section to permanently delete your account.

You can log in with your email, Google account, or Apple ID.

Go to account settings and select the option to link your account with Google or Apple.

Ensure the correct email address is linked and contact support if the issue persists.

You can remove the link with one click in your account settings.

Enter the brand, model name, or reference number in the search bar and use the filter options to refine your search.

Use the filter options to search by price, condition, location, seller type (dealer or private), and other criteria.

The reference number helps identify a specific model and provides details about the brand, model, materials, and features.

Create a search alert by saving your desired criteria. You’ll receive notifications when matching listings are published.

Yes, Bestwrist uses encrypted data transmission and securely stores your data.

Your data is only shared with partners whose services are necessary to securely process your transactions.

Bestwrist uses SSL encryption and secure servers to protect all customer data.

Yes, you have the right to export or delete your data at any time. Please contact support to do so.

Select the watch and contact the seller directly through the platform to finalize details and complete the purchase.

Yes, registration is required to securely complete transactions and contact sellers.

Your contractual partner is the respective seller, whether it’s a commercial dealer or a private seller.

Bestwrist works with trusted dealers whose quality management systems are thoroughly reviewed. You can also check seller reviews and profiles.

Your own Bestwrist Wallet, Bankwire, Creditcard and PayPal.

Yes, all payments are processed through secure and encrypted payment services.

Yes, Bestwrist offers an escrow service for added security during purchases.

Payments are generally made in the seller's local currency, and conversion fees may apply.

The seller is responsible for arranging shipping, unless otherwise agreed upon with the buyer.

Delivery times and costs vary depending on the seller's location and are transparently displayed with each listing.

The seller chooses the shipping provider and will share the details after purchase.

Bestwrist recommends insured shipping. Insurance details are provided during the shipping process.

You will receive a tracking number from the seller to check the status online.

Shipping costs are be specified before finalizing the transaction.

If the package is insured, file a claim with the shipping carrier. Provide all necessary documentation, including tracking information.

Review the seller's ratings and compare the watch's details with known specifications to verify authenticity.

Yes, risks include counterfeits or incomplete information. Bestwrist’s buyer protection can provide support.

Have the watch checked by a recognized expert near you. Bestwrist’s buyer protection gives you sufficient time to verify the item before releasing payment.

You can contact the seller directly via Bestwrist’s chat system.

You usually receive a warranty and verified service that ensures the watch’s authenticity.

Bestwrist conducts thorough checks and authentication of every dealer before listing them on the platform.

Recommendations are based on sales, reviews, and the service provided by dealers on the platform.

Yes, commercial dealers often provide warranty and return conditions that are detailed in the listing.

Check shipping costs, customs fees, and potential currency conversions. Also, verify whether the shipping is insured.

Depending on the country, different customs duties and import taxes may apply. Be sure to research these fees before making your purchase.

These are charges imposed when goods are imported. The amount varies depending on the country of origin and the value of the watch.

Generally, you pay these fees directly when receiving the goods or through the shipping service provider.

Return conditions vary depending on the seller. Commercial sellers generally offer return rights, which are specified in the listing and legally regulated. With private sellers, return rights may be excluded. Pay attention to the details in the listing.

Contact the seller through the platform and follow the instructions for returning the item. For commercial sellers, you will find detailed instructions in the purchase agreement.

Usually, the buyer bears the return shipping costs unless the seller offers free returns.

The return deadline is specified in the listing or purchase agreement and varies depending on the seller.

Buyer protection safeguards you in cases of non-receipt of goods or counterfeits. Your payment is only released once you have received and inspected the goods.

It applies in cases of undelivered goods, counterfeits, or significant deviations from the listing.

If an issue arises, Bestwrist helps review the matter and, where applicable, assists you with the refund process through the payment service provider.

The amount will be refunded through the payment provider of Bestwrist once the return process is completed.

Click on "Save Search" after setting your filters. You will then automatically receive notifications for new listings.

Go to your profile under "Saved Searches" and adjust or delete the search directly.

Yes, your watchlist is accessible in your profile. You can add or remove watches there.

When saving a search, you can activate the option to receive notifications by email and on your Bestwrist dashboard.

Go to your profile and select "List Watch." Enter all the required information and images of the watch, then publish the listing.

Provide details such as the brand, model, reference number, condition, year of production, and photos of the watch.

Use the upload feature when creating a listing. Ensure that photos are high quality and clearly display the watch from multiple angles.

Describe the condition accurately, including scratches, damages, or replacement parts. Honest details help build trust.

Your listing will be reviewed by the Bestwrist team and published shortly afterwards. It then enters our exclusive dealer auction for 24 hours before becoming visible to the entire marketplace.

Yes, you can edit your listing at any time, including price adjustments and updating descriptions.

Use clear, high-quality images, write detailed and accurate descriptions, and price your watch competitively.

Avoid extreme temperatures, shocks, and moisture, and have it regularly serviced by a professional.

Depending on the model and usage, different maintenance intervals are recommended by the manufacturer. It’s best to check with the manufacturer or a trusted watchmaker.

Bestwrist charges a single selling fee of 4.9%, and only if the sale goes through. The fee is shown to you again while you create your listing.

There’s no limit, provided the sales fees are paid.

Listings remain online until sold or withdrawn by you.

Yes, you can list multiple watches and sell your entire collection.

Payment is transferred once the buyer confirms receipt of the item in the expected condition

Buyers can use Bestwrist’s secure payment options, including escrow services.

Tax obligations depend on local regulations. Consult a tax advisor for guidance.

After agreeing with the buyer, the transaction is processed through Bestwrist. The watch is shipped by the seller, and the buyer must confirm receipt. Once the buyer verifies the condition, the purchase price is released to the seller.

The commission is settled after a successful sale. If the buyer has a right of withdrawal, the commission is charged after the withdrawal period ends.

If the buyer cancels, the listing is reactivated at no cost. If the seller cancels, the step must be justified and is reviewed by Bestwrist. No fees apply to the buyer.

Go to the dealer registration page and provide the required business documentation. Your application will be reviewed by the Bestwrist team.

Registering with Bestwrist is free of charge. As a dealer, you pay a commission of 4.9% on the sale price, and only if the sale goes through.

As a seller, you can edit or delete listings at any time by clicking on the respective offer.

The commission is deducted after the expiration of the cancellation period, provided the buyer does not cancel the purchase.

Refunds are processed through the platform, and commissions are reversed if the sale is canceled or the item is returned.

Yes, commercial dealers can link their own shop system to their Bestwrist account.

Bestwrist uses secure payment systems and verification processes to prevent fraud and ensure reliable transactions.

Provide documentation and photos to support your case. Bestwrist will mediate if necessary.

Be transparent about the watch’s condition, include high-quality photos, and respond promptly to buyer inquiries.

Bestwrist verifies each dealer's quality assurance system before watches can be listed on our platform. Every seller must guarantee the authenticity of their watch during the listing process. Additionally, seller profiles and reviews are regularly reviewed by Bestwrist.

Bestwrist uses encrypted servers and secure payment systems to ensure privacy and security.

Report the item immediately via the platform, and Bestwrist will initiate an investigation.

The insurance covers damage or loss during transit, depending on the chosen shipping service.

Various options are available, depending on the value and condition of the watch.

The insurance coverage depends on the selected plan and is capped at a specific maximum value outlined in the contract.

The amount is deposited into an escrow account and only released when the buyer has received the watch, inspected it, and confirmed its condition.

New sellers must prove their identity and the authenticity of their listings through documents and photos.

Bestwrist reserves the right to block the seller and, if necessary, activate buyer protection.

Changes can be made in the listing details as long as no purchase contract has been concluded.

Buyers can leave reviews after a transaction, which affects the seller’s profile and ranking.

Yes, Bestwrist allows you to leave a detailed review and comments.

Positive reviews, quick transactions, and good communication will improve your ranking.

This status indicates that the seller has proven their identity and credibility.

Yes, after a transaction, you can rate the seller and provide feedback.

Currently, Bestwrist focuses on seller ratings, but feedback on buyers can be reported to Bestwrist support at any time.

All messages and transactions are archived in your profile and can be accessed at any time.

DAC7 is an EU directive on tax transparency, transposed in Germany by the Platform Tax Transparency Act (PStTG). It requires online marketplaces to report certain seller data and sales totals to the tax authorities once per year. The goal is to better capture taxable income from online sales.

Bestwrist will report a seller as soon as they have made at least 30 sales OR generated total revenue of at least €2,000 in a calendar year. Below these thresholds, no report is filed.

We submit first and last name (or company name), address, tax identification number, VAT ID (if applicable), date of birth, number of sales, and the respective revenue. The report is filed once per year for the previous year to the German Federal Central Tax Office.

Yes. You will be informed in good time about the data that will be transmitted and can review it in your profile. This does not replace your own tax assessment — when in doubt, please speak to your tax advisor.

No. The report itself does not establish a tax liability. Whether your sales are taxable depends on your personal situation (e.g. business activity, private sale, holding period). We recommend clarifying this with a tax advisor.

Online marketplaces are required to report sales related to France to the French tax authorities.

This is a legal requirement for sellers who make regular sales and are subject to taxes in France.

The report contains information about the seller, the sold items, and transaction details.

In this case, you are not subject to the reporting obligation.

After you pay, we hold your money safely in our escrow system. You arrange a meeting with the seller, inspect the watch on site, and only then enter your 5-digit pickup code in the app. That is the exact moment the money is released to the seller — not before. A full step-by-step guide is available at bestwrist.com/how-to-pickup.

For pickup orders, only after you confirm the code. As long as you do not enter it, the money stays safely with Bestwrist and the seller cannot access it.

As soon as the seller has approved your order, you can request the code in your Bestwrist account under "Purchases". It is shown directly in the account.

You have 3 attempts. After that the code is locked for 15 minutes and you can request a new one.

Your money is safe: the seller only receives it after your code confirmation. If no handover takes place within 7 days of payment, we automatically cancel the order and refund the purchase price.

Do not enter the code. As long as you do not confirm it, your money is protected. Talk to the seller directly or contact our support.

No. The code is meant for you only and is entered in your app at the handover. A trustworthy seller will never ask for the code in advance.

No. For safety reasons, pickup is available only for direct buys. Offer and auction purchases are shipped by courier.