Watch in hand first. Then the money.
With an in-person pickup you inspect the watch on site before the seller receives a single cent. Your 5-digit pickup code is the key.
Not every seller offers pickup. The product page and checkout show whether it is available. Offer and auction purchases are always shipped.
Which side of the handover are you on?
- 1
Complete the payment
Your payment is held safely in our escrow system. The seller can neither see nor withdraw it.
- 2
Agree on a meeting
Via the Bestwrist chat. Ideally at a public, well-lit place, such as a dealer's storefront.
- 3
Request the pickup code
Once the seller has approved the order, in your account under "Purchases". Keep the app open, you will need it on site.
- 4
Inspect the watch
Model, reference, condition, accessories: does everything match the listing?
Your call - 5
Enter the code
Only now. Your confirmation releases the payment to the seller and the transaction is complete.
- 1
Wait for the payment
You get an email as soon as the buyer has paid. The money stays in escrow until the handover.
- 2
Approve the order
Click "Approve order" in your seller dashboard so the buyer knows the handover can take place.
- 3
Arrange the meeting
Via the Bestwrist chat. Allow enough time for the buyer to inspect the watch.
- 4
Verify identity
Ask for an official photo ID and check that the name matches the order in your account.
Required - 5
Hand over, let the buyer confirm
The buyer inspects the watch and enters their code in the app. We notify you as soon as it is confirmed and credit your account.
Never enter the code before the handover.
Not even if the seller pushes you. Once the code is confirmed, the money is on its way and cannot be recalled. A trustworthy seller waits until you have inspected the watch.
… the seller does not show up?
Your money stays protected as long as you do not enter the code. If no handover takes place within 7 days of payment, we cancel automatically and refund you.
… the buyer does not show up?
The order stays open and you can reach the buyer via chat. After 7 days without a handover it is cancelled automatically, the buyer is refunded and the watch is available for sale again.
… the watch does not match the description?
Do not enter the code. As long as you do not confirm it, your money is protected. Talk to the seller directly or contact our support.
… I mistype the code?
You have 3 attempts. After that the code is locked for 15 minutes, then you can request a new one in your account.
… the seller pressures me to enter the code early?
Do not do it. Abort the handover and report the incident to our support.